XPRT Services | Terms & Conditions

1 Acceptance of Terms

By requesting, scheduling, authorizing, or paying for any service, the customer (“Customer”) acknowledges and agrees to be bound by these Terms & Conditions.

2 Scope of Services

XPRT Services provides residential and commercial HVAC, plumbing, and roofing services, including installation, repair, maintenance, and inspection. Specific services and pricing are defined in the applicable estimate, proposal, or work order.

3 Estimates & Authorization

All work requires Customer approval prior to commencement. Any modification to the original scope must be authorized in writing and may result in additional charges.

4 Payment Terms

Payment is due in full upon completion unless otherwise stated in writing.
Deposits may be required for certain projects and special-order materials.
Accepted payment methods include cash, check, ACH, and major credit cards.

By submitting payment, Customer authorizes XPRT Services to charge the provided payment method for the approved amount. Customer agrees not to initiate a chargeback or payment dispute without first providing XPRT Services a reasonable opportunity to resolve the matter.

5 Late Fees / Interest

Any undisputed balance not paid when due may accrue a late fee and/or interest at the lesser of (a) 1.5% per month (18% per year), or (b) the maximum rate permitted by applicable law. Late fees and interest may begin accruing the day after payment is due. Customer is responsible for all amounts due until paid in full.

6 Right to Suspend Work

If payment is not made as agreed, XPRT Services may suspend or delay work, including procurement, scheduling, and/or mobilization, until the account is brought current. Customer agrees that schedule changes, remobilization, and price impacts resulting from nonpayment are the Customer’s responsibility. XPRT Services is not liable for delays or damages resulting from a suspension of work due to nonpayment.

7 Refund Policy

All sales are final. Due to the nature of construction services and installed materials, no refunds are provided once work has been performed or materials ordered. XPRT Services will make reasonable efforts to address legitimate service issues in accordance with these Terms.

8 Disputes, Chargebacks & Collections

Customer agrees not to initiate a chargeback, stop payment, or dispute with any payment provider before contacting XPRT Services and providing a reasonable opportunity to resolve any concerns.

Any unauthorized or unwarranted chargeback constitutes a material breach of this agreement. Customer agrees to reimburse XPRT Services for all costs incurred in responding to or disputing chargebacks, including administrative fees, collection costs, third-party fees, and reasonable attorney’s fees, as permitted by law.

9 HVAC Maintenance & Warranty Conditions

Failure to perform routine and required maintenance—including operating a system with a dirty air filter and/or failing to maintain the condensate drain—constitutes a violation of manufacturer warranty conditions and may void all applicable warranties. High-efficiency systems require strict adherence to manufacturer maintenance requirements.

10 No Labor Warranty; Manufacturer Warranty Only

XPRT Services provides no express or implied warranties, including warranties of merchantability or fitness for a particular purpose. Any warranties on parts, materials, or equipment are provided solely by the manufacturer. Customer is responsible for product registration and warranty claims. XPRT Services makes no guarantee regarding customer-supplied materials or equipment.

11 Limitation of Liability

XPRT Services is not responsible for pre-existing conditions, hidden or concealed structural defects, or failures caused by customer-supplied materials or improper maintenance. XPRT Services’ liability, if any, is limited to the amount paid for the specific service giving rise to the claim.

12 Florida Construction Lien Notice

NOTICE TO OWNER: Under Florida law, those who furnish labor or materials and are not paid in full may have a right to enforce a claim for payment against your property. XPRT Services reserves all lien rights under Chapter 713, Florida Statutes.

13 Governing Law & Venue

These Terms are governed by the laws of the State of Florida. Venue for any legal action shall lie exclusively in Lee County, Florida.

14 HVAC Permits, Inspections & Property Access

When required by applicable law or the local building authority, XPRT Services will obtain the HVAC permit for work performed by XPRT Services unless otherwise stated in the applicable estimate, proposal, or work order.

When a required inspection involves access to the interior of the property, the Customer is responsible for scheduling the inspection directly with the applicable building department and for ensuring that an adult is present to provide the inspector access to the property and HVAC equipment.

Municipal inspection dates, times, arrival windows, and inspector availability are controlled solely by the applicable building department. XPRT Services does not schedule interior-access inspections on behalf of the Customer and does not provide personnel to remain at the property waiting for an inspector to arrive.

The Customer agrees to schedule all required inspections promptly after completion of the permitted work and to provide XPRT Services with notice of any inspection correction, deficiency, or failed inspection relating to XPRT Services' scope of work. XPRT Services will address legitimate code-related corrections attributable to its contracted scope of work.

Any reinspection fees, additional service or trip charges, permit extension or renewal fees, or other costs resulting from the Customer's failure to timely schedule an inspection, provide required access, or be present for a scheduled inspection are the Customer's responsibility.

IMPORTANT: The Customer acknowledges that a permit may remain open until all required inspections have been successfully completed. The Customer accepts responsibility for timely scheduling and providing property access for any inspection requiring interior access.

15 City of Cape Coral Floodplain Review & Post-Permit Requirements

For HVAC work performed within the City of Cape Coral, the Customer acknowledges that the City's HVAC permitting process and floodplain review process may occur on different timelines. XPRT Services may receive an HVAC permit authorizing commencement of the permitted work before the City has completed its floodplain review or identified all floodplain-related requirements applicable to the property.

Customer expressly authorizes XPRT Services to proceed with the HVAC installation upon issuance of the applicable HVAC permit, notwithstanding that the City of Cape Coral's floodplain review may remain pending.

Customer understands that the City of Cape Coral may complete its floodplain review after the HVAC equipment has already been installed. As a result of that later review, the City may require additional documentation, certifications, modifications, elevation or relocation of equipment, platforms or stands, electrical or mechanical modifications, engineering, surveying, elevation certificates, flood-related certifications, inspections, permit revisions, or other work or documentation as a condition of final approval or permit closure.

Any requirement imposed or identified by the City of Cape Coral following the original installation that was not included in XPRT Services' original estimate, proposal, work order, or contracted scope shall constitute additional work and is not included in the original installation price.

All costs associated with satisfying any additional City of Cape Coral floodplain, permitting, inspection, elevation, certification, engineering, surveying, equipment modification, relocation, or other post-installation requirement shall be the sole responsibility of the Customer.

XPRT Services may require payment in full in advance before performing, ordering, scheduling, coordinating, or subcontracting any additional labor, materials, engineering, surveying, certification, documentation, or other services required by the City of Cape Coral after the original installation.

Customer acknowledges that XPRT Services cannot control or predict what additional requirements, if any, the City of Cape Coral may impose during or following its floodplain review. Customer agrees that XPRT Services shall not be responsible for delays, additional costs, permit status, or other consequences resulting solely from requirements subsequently imposed or identified by the City.

If Customer declines, delays, or fails to authorize or pay for additional work, documentation, certifications, engineering, surveying, modifications, or other services required by the City, Customer assumes sole responsibility for satisfying those requirements directly and for any resulting open permit, failed inspection, permit expiration, code enforcement matter, fine, fee, lien, delay, inability to close the permit, or other consequence resulting from Customer's failure to comply with the City's requirements.

Customer agrees that refusal or failure to pay XPRT Services for additional work required by the City does not create any obligation for XPRT Services to perform such additional work without payment and does not make XPRT Services responsible for the Customer's failure to satisfy the City's subsequent requirements.

IMPORTANT – CAPE CORAL PROPERTIES: By authorizing XPRT Services to proceed with HVAC installation after issuance of the HVAC permit but before completion of the City's floodplain review, Customer knowingly accepts the possibility that the City may impose additional requirements after installation. Customer accepts financial responsibility for satisfying those subsequent requirements and, to the fullest extent permitted by law, releases XPRT Services from claims arising solely from such subsequently imposed City requirements, except to the extent caused by XPRT Services' failure to perform its original contracted work in accordance with applicable requirements known and applicable at the time the original work was performed.

16 Contact Information

XPRT Services
1923 SE 10th Ave
Cape Coral, FL 33990
Phone: 239-544-6374
Email: HvacXPRT@gmail.com